Privacy
Roamaloud is built offline-first, and the privacy story follows from that: tours run on your device, your location is processed on your device, and we collect the minimum needed to sell you a city pack, keep the app working, and, only if you choose, measure which ads lead to useful app experiences. We never sell personal data and we show no third-party ads in the app.
The Roamaloud app
Location
Roamaloud uses your device’s location for exactly one thing: deciding, on the device, when you are near a place so its narration can play. If you allow background location, that same on-device triggering keeps working while your screen is off or the app is in the background. That is what makes a hands-free walking or driving tour possible. Your coordinates are not transmitted to our servers, not stored by us, not used for advertising, and not shared or sold to anyone. Ending a tour stops location use; background access is optional and the app works without it.
Purchases
City purchases are processed by Apple’s App Store or Google Play together with our purchase-management provider, RevenueCat. We receive a pseudonymous purchase identifier and receipt information (product, price, currency, time) so we can unlock what you bought, restore purchases on a new device, and authorize your downloads. We do not receive your payment card details; those stay with Apple or Google.
Downloads
When you download a city or language pack, your device requests the files from our servers. Like any web request, that includes your IP address and the requested city and language. We use it to deliver the files and for short-lived operational logs, not for profiling.
Analytics and crash reports
To understand what to improve, the app records product events (for example: a download finished, a tour started, a purchase completed) with a pseudonymous identifier via PostHog, and crash and error diagnostics (device model, OS version, stack traces) via Sentry. These events never include your GPS coordinates; our crash reporting is configured to scrub anything that looks like one. The app also tells PostHog not to look up a location from your IP address, so analytics stores no location, approximate or precise. None of this data is sold or used for third-party advertising.
Optional paid-acquisition measurement
Acquisition measurement is off until you turn it on in Settings, then Privacy choices; the app never prompts you for it. If you turn it on, AppsFlyer processes pseudonymous device and app information, IP address, install and campaign attribution, and a small set of milestones such as a city-pack download, the first story proven heard, a tour completion, and checkout initiation. On iOS, access to the advertising identifier also requires Apple’s tracking permission; declining that system permission prevents its use. Roamaloud does not send GPS coordinates, names, email addresses, or the full product-analytics stream to AppsFlyer. AppsFlyer may infer a coarse city or region from the network IP address; it does not receive Roamaloud’s precise tour-location readings.
AppsFlyer may send attributed installs and those selected milestones to the advertising partners responsible for a campaign, such as Meta or Google. RevenueCat may send purchase, renewal, cancellation, and refund events to AppsFlyer so campaign value is counted once. You can turn acquisition measurement off at any time in Settings, then Privacy choices; doing so stops future AppsFlyer collection from the app, removes the AppsFlyer link where supported, and tells RevenueCat to block future server-to-server sharing with AppsFlyer partners. Device identifiers already retained by RevenueCat or a campaign partner may remain associated with the original installation under their retention and legal obligations.
What the app does not collect
No account is required to browse places, hear the free first stop of every tour, or play free samples; buying, restoring or downloading a paid tour needs one (see Accounts and account deletion). The app does not ask for or store your name, email, contacts, photos, messages, or browsing history. It contains no third-party ad-display SDKs, and it never uses your precise tour location for advertising or attribution.
Accounts and account deletion
In the Roamaloud app for Android, buying, restoring or downloading a paid tour asks you to sign in with Google, so your purchases can be found again on another phone. Google sends the app a signed sign-in token. Our server checks it and keeps only a coded account id derived from it, a purchase id derived the same way for RevenueCat, the sign-in sessions you have open, and the dates you signed in, accepted our terms and deleted the account. The token also carries your name and email address; our server does not read or store them.
Delete your account in the app
Open Settings, tap your account row under Account (it reads “Signed in with Google”), tap Delete account, and confirm. The app tells you when the account is deleted and signs you out. Tours already downloaded to your phone stay there until you delete them.
Ask us to delete it, without the app
You don’t need to reinstall Roamaloud. Email privacy@roamaloud.com with the subject “Delete my Roamaloud account”. Because we don’t store your email address, we can’t look your account up by it: include the order number of a Roamaloud purchase from your Google Play receipt email (it starts with “GPA.”) and we will find the account through that purchase. We delete it and reply to confirm within 30 days. An account that never bought anything holds only the coded ids and dates above, which cannot be matched to you; to remove one, sign in to the app and delete it there.
What is deleted and what is kept
Deleting your account ends every sign-in session, so each phone signed in to it is signed out, removes the link between the account and its purchase id, and removes any first-tour promotion tied to it. We keep a minimal deletion record (the coded ids and the dates above) so the deletion can finish, be retried safely and be verified.
Your purchases are not deleted, cancelled or refunded. Google, Apple and RevenueCat keep the purchase records they need to honor what you bought, under their own retention rules. If you later sign in again with the same Google account, the app creates your account again and your purchases come back with it.
This website
If you submit the waitlist form, we store the email address you enter, the city you are interested in, and your chosen language, so we can tell you, in your language, when that city pack is ready. Your email is used only for Roamaloud launch and availability updates. We do not sell it, and we do not share it except with the email-delivery provider needed to contact you.
Website analytics
The site counts page views and a small set of anonymous events (which call-to-action was shown, which was clicked, whether a waitlist form was submitted) through PostHog, our product-analytics provider. These events carry no name, no email address and no account: the site runs PostHog with person profiles switched off and in-memory storage, so no analytics cookie or persistent identifier is written to your device. Your IP address reaches PostHog as part of the request and is used only to derive a coarse country.
On our French, German, Italian and Portuguese pages nothing is measured until you choose Accept on the consent bar; your answer is kept in your browser’s local storage and you can change it by clearing site data. Everywhere else the anonymous, cookie-free measurement above runs by default. On every page we honor the browser’s Do Not Track signal and switch analytics off entirely.
Data retention and deletion
Downloaded packs, your visited-places passport, and your settings live on your device and are deleted when you delete them or uninstall the app. Purchase records persist with Apple/Google/RevenueCat as required to honor your entitlements. AppsFlyer and integrated campaign partners retain attribution records under their applicable retention settings and legal obligations. To delete your account, see Accounts and account deletion. To request deletion of support, waitlist, or acquisition-measurement data, or to ask anything about this policy, contact privacy@roamaloud.com and we will respond within 30 days.
Children
Roamaloud is a travel product for general audiences and is not directed at children under 13. We do not knowingly collect personal information from children.
Changes
If our data practices change, we will update this page and its date before the change takes effect.